The World Famous Zippo® Guarantee Any Zippo metal product, when returned to our factory will be put in first class condition free of charge, for we have yet to charge a cent for the repair of a Zippo metal product, regardless of age or condition. The finish, however, is not guaranteed. This guarantee gives you specific legal rights and you may also have other rights which vary from state to state. “It works or we fix it for free”TM